Frequently Asked Questions
Below is a list of questions we are asked on a regular basis. If your question isn't listed below, please get in touch and we'll be happy to answer any queries you have.
How much experience do you have and how long have you been working in this trade?
The founder of J.R.Humphrey Painters & Decorators and Director, John Humphrey, has been in this industry for 38 years. With having contracts all over the country from the young age of 16, he has gained a vast amount of knowledge and expertise in the Painting & Decorating industry. Alongside this he has completed many types of training such as IPAF, City & Guilds, First Aid and Scaffold. Our manager, Liam Humphrey, completed his Painting & Decorating NVQ Level 2 at the age of 18 and now has over 10 years experience in the industry. Other members of the team have been working along side John & Liam for many years, who have been trained to the highest standard, which means we have a highly experienced & qualified team!
I would like to see some references, do you have any?
Absolutely. We have many happy customers and can provide a number of references on request. Alternatively, head to our Testimonial page.
Will you come out to give me a quote?
Yes. We are always happy to come and give a Free, No Obligatory Quote.
Do you work on your own or as a team?
The size of the job will depend on the number of Painters needed for completion.
Are you insured?
Full Public Liability Insurance is in place and we are happy to show you our Insurance Certificates on request for your peace of mind.
I own an office building, is this too big for your company?
Most definitely not! We mostly work on large commercial buildings, therefore there is no job to big for us. See our Portfolio for examples of works carried out on a large scale.
I see that you are a Liverpool based business but I'm outside of this area, will you come out to me?
Yes. We work nation wide, no job is too big or too far.
We have a particular type of paint in mind for our bathroom, is this a good idea?
We are on hand to give you practical advice on all types of paint available, and where they are best suited.
What are your rates?
This all depends on the type job being quoted. Please contact us for your Free, No Obligatory Quotation!
Is the price inclusive of materials? Are there any hidden charges such as Vat etc.
Work is priced on the area to be prepped & painted unless a day rate has been agreed with the customer. We are VAT registered, so unless discussed otherwise, VAT will be added to the price. All materials are quoted in the price, which will be payable upon completion of the job.
We require that our property is secured every day. Are you willing to accept responsibility for this?
We have worked in the domestic and commercial environment for many years, thus giving us the knowledge and confidence to look after your property and premises.
Do you provide quotes for insurance work?
Yes. We have many years experience providing quotes for insurance claims. We can provide you with a written quote to present to your insurance company. Unfortunately, it is usually the decision of the insurance company as to which quote they accept. This is usually the cheapest quote as they don't usually take into account the company's reputation, credentials or quality of workmanship.
Will any items of furniture or carpeting be protected while you are working?
Carpets and furniture are protected using clean cotton cloth sheets and/or PVC wrapped. Where specified, extra care is taken with sensitive items and we highly suggest that the customer remove or protect delicate items of property.
We've had a leak and the ceiling has been left with a water stain, can you paint it so that it wont appear in the future?
Yes we can, whether it's on the wall or ceiling, we use a special paint as an undercoat and after applying the finishing coat, the water stain will no longer appear.
Do you clean up after the work is finished?
Absolutely! We take great pride in our decorating work and this distills into how we leave your property as well. We make sure that everything is cleaned up and tidy before we leave. The property is always left in a state we would expect our own homes to be in.
What if I am not completely satisfied with the work when it is finished?
It's our priority to make sure a customer is totally happy with the work once it is finished. If something isn't quite right we will do our upmost best to make sure that this is sorted out and the customer is happy.
What is the difference between a flat, high gloss, satin, and eggshell finish?
These terms indicate the sheen or gloss level, or degree or light reflect, of the paint. Basically, these are terms that are used to describe paint's shininess.
How many color choices do I have?
We use only the finest quality paint finishes and there are thousands of colors for you to choose from. A color card can be given at your Quotation if needed.
There's a small patch of mold on the wall in my bathroom. Are you able to treat this?
Absolutely! We will treat your walls with the appropriate mold treatment products and have them looking as good as new
